Hawaiian Airlines Handles Customers Via Text and 2 Other Aviation Trends This Week -

Hawaiian Airlines Handles Customers Via Text and 2 Other Aviation Trends This Week

Credit: skift.com

  • Aug 12 2017 21:00About: 2 months ago
  • 5 views

Hawaiian Airlines

Hawaiian Airlines uniforms. The airline is taking customer service inquiries by text message. Hawaiian Airlines



Skift Take: This week in aviation news, JetBlue, Hawaiian, and Qatar find that tech can actually make their customers happier in a time when air travel seems to get more and more unpleasant.

— Sarah Enelow

Throughout the week we post dozens of original stories, connecting the dots across the travel industry, and every weekend we sum it all up. This weekend roundup examines aviation.

For all of our weekend roundups, go here.

>>When you add up the PR value for Qatar as well as the good will it engenders among travelers (especially those adding to their oneworld alliance point totals), the snafu was a smart move: Qatar Airways Turns a Fare Mistake Into an Opportunity — Business of Loyalty

>>JetBlue will be one of the first airlines to build unified records of all the interactions that each customer has with it via phone, text, and so forth. We hope other airlines copy the move to improve their service: JetBlue Switches to Customer Service Tool Built by Startup it Funded

>>In the not too distant future, we expect bots will be sophisticated enough to handle almost all customer service inquires sent via text message. But we’re not there yet, so it’s refreshing Hawaiian Airlines is going with an all-human approach: Hawaiian Airlines is Handling Customer Service Inquiries Via Text Message



Follow Us on Twitter

This week aviation news JetBlue Hawaiian Qatar find that tech actually make their customers happier time when travel seems more unpleasant. -Sarah Enelow

Related stories with Hawaiian Airlines Handles Customers Via Text and 2 Other Aviation Trends This Week

Doctor Who: You’ll NEVER guess what female Time Lord and assistant Romana looks like now… -World News
Doctor Who: You’ll NEVER guess what female Time Lord and assistant Romana looks like now… 2 months ago
SHE played a female Time Lord and companion Romana in Doctor Who, but actress Lalla Ward looks very different today.
Spandau Ballet singer Tony Hadley supports his Stars in Their Eyes double who tragically lost daughter, 5 -World News
Spandau Ballet singer Tony Hadley supports his Stars in Their Eyes double who tragically lost daughter, 5 2 months ago
The 80s icon backed Ivan Mornington to win when he performed Through the Barricades on the hit ITV show in 2000 and has recently unveiled a garden dedicated to Ivan's daughter
One dead and 19 injured as car plows into crowd during white supremacists march on Virginia -World News
One dead and 19 injured as car plows into crowd during white supremacists march on Virginia 2 months ago
One person has died and 19 others are injured after a car rammed into crowds at a white nationalist rally in Virginia.
Wisdom can be Gained if we Really Learn to Observe with a Perfect Understanding. -World News
Wisdom can be Gained if we Really Learn to Observe with a Perfect Understanding. 2 months ago
Wisdom can be Gained if we Really Learn to Observe with a Perfect Understanding   If we are not interested in something, or have no ambition to it, we will never bother to learn or understand somethin
The most exhausting thing in life is to Be unfairly against others -World News
The most exhausting thing in life is to Be unfairly against others 2 months ago
The most exhausting thing in life is to Be unfairly against others. Everyone would be satisfied with an honest and competen
Taven Bryan is the most under-the-radar key to Florida’s 2017 defense -World News
Taven Bryan is the most under-the-radar key to Florida’s 2017 defense 2 months ago
GAINESVILLE, Fla. — It’s hard to hide a guy as physically massive and imposing as Florida defensive tackle Taven Bryan. He’s officially listed at 6-foot-5 and 293 pounds, and he looks like he could show up on one of those World’s Stro
PGA Championship 2017: Brooks Koepka 'felt like crap' after hitting marshal -World News
PGA Championship 2017: Brooks Koepka 'felt like crap' after hitting marshal 2 months ago
The U.S. Open champion saw his tee shot at the par-four 16th hole at Quail Hollow strike a marshal and fortuitously find its way onto the fairway. Koepka signed a glove for the man and then made bogey, although he would eventually post a fine three-under
Love, revenge and other morbid motives: Inside the mind of a stalker -World News
Love, revenge and other morbid motives: Inside the mind of a stalker 2 months ago
He could be a friend, a former boyfriend, a colleague, a neighbour or just an acquaintance you made polite conversation with at a party. He could even be a stranger you didn’t even notice as you shopped for groceries. But he’s watching all the time.
2 army men killed, 3 injured in Shopian encounter -World News
2 army men killed, 3 injured in Shopian encounter 2 months ago
SRINAGAR: Two army men were killed and three others, including a captain, injured in an encounter with militants in Shopian district of south Kashmir, the police said tonight. Security forces launched a cordon and search operation today
GJM leaders seek to meet Rajnath on Sunday over Gorkhaland issue -World News
GJM leaders seek to meet Rajnath on Sunday over Gorkhaland issue 2 months ago
A GJM delegation, headed by its President Bimal Gurung and General Secretary Roshan Giri, is slated to meet the Home Minister.
India fully equipped to face any challenge: MoS PMO on Dokalam standoff -World News
India fully equipped to face any challenge: MoS PMO on Dokalam standoff 2 months ago
The MoS PMO was responding to a question about the recent 'threat' by China through its official media asking India to withdraw troops from the Sikkim sector.   
Lalu Yadav demands CBI probe and sacking of Bihar deputy CM Sushil Modi in NGO case
  -World News
Lalu Yadav demands CBI probe and sacking of Bihar deputy CM Sushil Modi in NGO case   2 months ago
Prasad told reporters that the figure of.embezzeled funds had reached Rs 1000 crore and claimed that the money had also gone out of the state