How To Overcome The 'Entitlement Trap' In Business
“Always deliver more than expected.” Larry Page, cofounder of Google (as quoted by Doug Andrew, “Entitlement Abolition”)
This week I spent time with Doug Andrew, of Live Abundant. Doug hosts radio shows through the U.S. and on iTunes and has served as a lead presenter on financial, health and life fulfillment topics for a number of years.
He has authored ten books, four of which have been bestsellers (including “The Last Chance Millionaire” and “Millionaire by Thirty,” which he co-authored with his two sons). We met for lunch to talk about his newest book on a topic that is a high priority for us both: “Entitlement Abolition.” Two hours later we knew we could have talked for many more hours.
Entitlement at work is a major problem for America. It is the bane of entrepreneurs, who by their very nature are attuned to working every opportunity as if their lives depended on it (which they do). For an entrepreneur to take their livelihood for granted is unthinkable. Yet we see people entering the workforce in droves with expectations such as “I have data that says I am owed such and such amount of money as a base salary to walk through your door, regardless of what I produce.”
Doug Andrew tells about a manufacturing company that was shocked to discover many of the staff was clocking in each morning only to go back outside to make calls and waste time for another 20-30 minutes before coming inside.
Our nation employs legions of salaried individuals who do the minimum possible to get by and then are surprised when they don’t receive advances and raises. They say things like “Yeah, I know I haven’t been doing a very good job, but I’ve been here a year and nobody offered me a raise, so where’s my incentive? I had no idea it could mean the end of my job.” Or they say “We went through the worst recession in history, but I didn’t quit!” as if they’ve done their bosses a favor—clearly unaware of the sacrifices their employers have made to protect their jobs when many business owners were operating at a loss or receiving no pay at all.
I am happy to introduce Doug’s newest book, as it is a topic that resonates with the principles I covered in the “7 Non-Negotiables of Winning” as well.
The majority of “Entitlement” covers the ways to teach accountability in parenting, as this is the crux of where the epidemic begins. For example, he counsels parents to not pay for a child’s education. (Instead, he offers a blueprint for the creation of KASH—Knowledge, Attitudes, Skills and Habits—and the ability for children to take out loans, when needed, from a family Legacy Bank). He talks about a couple who were solidly on the track toward retirement, but were then undone by their decision to provide financial aid to a grown child who was divorcing. This decision to step in and help caused their other three children to rush forward with urgent demands for “equal treatment” to support their ailing businesses and home purchase requirements. The nest egg was gone. The children were more dependent than before and the parents could no longer retire.